Terms of service
TARAYA (operated by A96 Ventures Private Limited)
Version 1.0 · Effective 14 September 2026
These Terms of Service (the ‘Terms’) govern your use of taraya.in (the ‘Website’) and every purchase made on it. By using the Website or placing an order, you accept these Terms.
1. Who We Are and What These Terms Cover
1.1 The Website is owned and operated by A96 Ventures Private Limited (CIN U32111WB2023PTC265350), a company incorporated under the Companies Act 2013 with its registered office at 44/19, Durgapur Lane, Kolkata 700 027, West Bengal, India (‘we’, ‘us’, ‘TARAYA’).
1.2 The following policies form part of these Terms and are incorporated by reference: our Shipping, Cancellation, Return and Refund Policy, our Buyback Policy and our Privacy Policy. Where a specific policy addresses a subject, that policy prevails on that subject over anything more general in these Terms.
1.3 These Terms govern the Website and consumer purchases made through it. Business-to-business transactions are conducted under separate written agreements and are not governed by these Terms.
1.4 The version of these Terms in force when you place an order governs that order. Amendments apply prospectively, and your continued use of the Website after an amendment constitutes acceptance of it.
2. Eligibility and Accounts
2.1 The Website is intended for persons who are 18 years of age or older and competent to contract under the Indian Contract Act 1872. By ordering, you confirm you meet both requirements.
2.2 If you register an account, you must provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and you must notify us at care@taraya.in of any unauthorised use.
2.3 You may hold one account. We may refuse, suspend or terminate an account in accordance with Section 13.
3. Products, Listings and Pricing
3.1 Every TARAYA piece is a handcrafted, one-of-a-kind article. The weight, price and description on a product page are those of the specific piece offered, and minor handcrafting variations are inherent to the work.
3.2 Prices of silver articles are linked to the prevailing silver rate at the time of listing and are inclusive of applicable GST unless stated otherwise. The price you pay at checkout is final for your order.
3.3 A product listing is an invitation to offer, not an offer. Your order constitutes an offer to purchase, which is accepted when the order is confirmed in accordance with Section 4.2. We may modify or withdraw a listing at any time before an order for it is confirmed.
3.4 Listings affected by a manifest pricing, weight or technical error are dealt with under our Shipping, Cancellation, Return and Refund Policy, which permits cancellation of the affected order before dispatch with a full refund.
4. Orders and Payment
4.1 All orders are prepaid through the payment methods offered at checkout. We do not offer cash on delivery.
4.2 An order is confirmed once payment is successfully received and we issue an order confirmation. A tax invoice is issued electronically.
4.3 We may decline or cancel an order before dispatch in the circumstances set out in our Shipping, Cancellation, Return and Refund Policy, including suspected fraud or manifest error, with a full refund of amounts received.
5. Shipping, Cancellation, Returns, Refunds and Buyback
5.1 Dispatch, delivery, cancellation, returns, claims, remedies and refunds are governed exclusively by our Shipping, Cancellation, Return and Refund Policy.
5.2 The repurchase of eligible pieces is governed exclusively by our Buyback Policy. The version of the Buyback Policy in force when you purchased a piece governs the buyback of that piece.
6. Reviews and Customer Content
6.1 Reviews and other content you submit must be truthful, based on your own experience and lawful. You must disclose any material connection with us, and you must not post content that is defamatory, obscene, infringing, misleading, or that contains another person’s personal information without their consent.
6.2 You retain ownership of content you submit. By submitting it, you grant A96 Ventures Private Limited a non-exclusive, royalty-free, perpetual, worldwide licence to host, display, reproduce and adapt that content for operating and promoting the Website and the TARAYA brand, with or without your display name.
6.3 We are not obliged to publish any submission and may moderate, edit for length or remove content at our discretion. You are responsible for the content you submit.
7. Intellectual Property
7.1 All content on the Website, including text, photographs, product designs, graphics, layout and the TARAYA wordmark, is owned by or licensed to A96 Ventures Private Limited and is protected by law. TARAYA™ is the subject of a trademark application filed under Class 14 of the Trade Marks Act 1999.
7.2 No Website content may be reproduced, distributed or used commercially without our prior written consent, except for personal, non-commercial viewing.
7.3 Purchase of a piece transfers ownership of that physical article only. It does not transfer any intellectual property in its design, in our photography of it or in the TARAYA brand.
8. Acceptable Use
8.1 You must not: (a) use the Website for any unlawful purpose; (b) scrape, harvest or systematically extract data from it, or access it by automated means; (c) interfere with its operation or attempt to circumvent its security; or (d) misrepresent any affiliation with or endorsement by TARAYA.
9. Devotional Objects
9.1 Our idols, vahanas and articles are handcrafted devotional and decorative objects. We make no representation, and none should be implied, as to any religious, spiritual or auspicious outcome from their purchase, possession or use. Their worth lies in their craft, their material and the meaning you bring to them.
10. No Investment or Assured Returns
10.1 Our pieces are artisanal articles for personal and devotional use. They are not investment products, securities, deposits or assured-return schemes of any kind.
10.2 Silver prices fluctuate and may fall. We make no representation as to the future value or appreciation of any piece.
10.3 The Buyback Programme is a repurchase facility provided on the terms of our Buyback Policy. It is not a promise of appreciation, yield or return, and nothing on the Website constitutes investment advice.
11. Marketing Communications
11.1 With your consent, we send updates and offers by email and WhatsApp. We will never spam you: our communications are infrequent and relevant, and we do not sell or rent your contact details.
11.2 You may opt out at any time using the unsubscribe link in any email, by replying to a WhatsApp message asking to stop, or by writing to care@taraya.in. Transactional messages about your orders and account are sent as necessary regardless of marketing preferences.
11.3 Our handling of personal data is described in our Privacy Policy.
12. Disclaimers, Liability and Indemnity
12.1 The Website is provided on an as-is and as-available basis. We do not warrant that it will be uninterrupted or error-free. Nothing in these Terms limits any right you hold under the Consumer Protection Act 2019 that cannot lawfully be limited.
12.2 To the extent permitted by law, our aggregate liability in connection with any order is limited to the amount paid for that order, and we are not liable for indirect or consequential loss.
12.3 You agree to indemnify A96 Ventures Private Limited against claims and losses arising from your breach of these Terms, content you submit or your unlawful use of the Website.
13. Suspension and Termination
13.1 We may suspend or terminate your access or account for breach of these Terms, suspected fraud, abusive conduct, chargebacks raised in breach of our Shipping, Cancellation, Return and Refund Policy, or unlawful activity.
13.2 Termination does not affect rights already accrued under a confirmed order or the policies applicable to it. Sections 6.2, 7, 12 and 15 survive termination.
14. Grievance Redressal
14.1 In accordance with the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer is:
Name: Aman Jhawar
Email: grievance@taraya.in
Address: 44/19, Durgapur Lane, Kolkata 700 027, West Bengal, India
14.2 Grievances are acknowledged within 48 hours and resolved within one month of receipt. For order support, contact care@taraya.in.
15. General
15.1 If any provision of these Terms is held unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver of it.
15.2 You may not assign your rights under these Terms. We may assign ours to an affiliate or successor of the business.
15.3 These Terms together with the incorporated policies are the entire agreement between us concerning the Website. Legal notices to us must be served at our registered office or at grievance@taraya.in.
15.4 These Terms are governed by the laws of India. Subject to applicable consumer protection law, courts and consumer forums at Kolkata have jurisdiction.